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Ticket cancellation policy

Purchased a ticket and can no longer participate? You have options!


For all cancellation and transfer inquiries, please contact Sanjay Godabanahal, director of marketing.

 Transfering your ticket:

  • Registered participants may transfer their ticket to someone else by making the request to have the current participant’s information on the ticket changed to that of the new attendee.
  • Registered participants may request that their 2019 ticket be placed on hold for the GEN Summit 2020. Only paid tickets are eligible to be held over to the following year.

Canceling your ticket:

There will be a cancelation fee of €5 + 4.9% of the ticket price taken by our ticket provider to process the transaction:

  • Reimbursement of ticket price paid – cancelation fees: available until 15 April 2019
  • 50% reimbursement of the paid ticket price – cancelation fees: 16 to 30 April 2019
  • 30% reimbursement of the paid ticket price – cancelation fees: 1 to 26 May 2019

No refund will be possible with a cancellation request beginning 27 May 2019.

The cardholder will be responsible for covering all cancellation fees (which are deducted from the price you paid for the ticket), and all refunds are paid back through the original payment method. 

GEN Summit terms and conditions:

Full terms and conditions may be viewed at GEN Terms and Conditions.

Please note: During the GEN Summit, visual and audio footage will be recorded for marketing and promotional purposes. By attending, you consent to the use of your photograph, voice, likeness, and image in any broadcast and subsequent productions drawn from recordings of this event. The photographs and recordings may be published and broadcasted in official GEN and affiliates’ publications and publicity materials, including GEN and affiliates’ websites and social media. If you have any questions or concerns, please contact Sanjay Godabanahal.


Who was at the GEN Summit 2018?

Take a look at the data visualisation of all GEN Summit 2018 participants

Click here